Highlights of my recent chat with a representative of Sprint's Online Customer Service:
6:11:00 PM : [SPRINT] Connected to sprint.ehosts.net
6:11:00 PM : [SPRINT] Session ID: 582726
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6:12:26 PM : [SPRINT] Thank you for contacting Sprint. My name is ********.
6:12:57 PM : [ME]: Hi ********. I need to cancel service on two of my lines.
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6:16:42 PM : [SPRINT]: May I know which lines to be canceled?
6:17:10 PM : [ME]: XXX-XXXX and XXX-XXXX.
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6:29:25 PM : [SPRINT]: You can easily cancel the lines/account by calling Account Service Department at -(888) 211-4727
6:29:56 PM : [ME]: Okay - so I still have to call the account service dept?
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6:30:08 PM : [SPRINT]: Yes.
6:30:45 PM : [SPRINT]: The services are canceled by the account service department.
I thought places like this paid bonuses on how quickly they got people off the line?
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